Returns
We want you to be satisfied with your purchase.
If you change your mind, you may return eligible items within 30 days of receiving your order.
To qualify for a return:
- The item must be unused.
- The item must be in its original packaging.
- The item must be in a resalable condition.
- Proof of purchase is required.
Certain items, such as custom-made or special-order products, cannot be returned unless they are faulty.
Return Process
Before returning any item, please contact our customer support team with:
- Your order number
- Reason for the return
- Photos (if the item is damaged or faulty)
We will provide return instructions.
Return Shipping Costs
- If the item is faulty, damaged, or incorrect, we will cover the return shipping costs.
- For change-of-mind returns, the customer is responsible for return shipping costs.
We recommend using a tracked delivery service, as we cannot be responsible for items lost during return transit.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If approved:
- Refunds will be processed to your original payment method.
- Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.
Shipping charges are generally non-refundable unless the return is due to our error.
Faulty or Incorrect Products
If you receive a faulty, damaged, or incorrect item, please contact us within 48 hours of delivery. We will arrange a replacement or full refund where appropriate.
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